| Complaints, travel quality-inspecting departments should handle the case immediately. They should inform travelers the results within a certain period. The complainants should receive a response in written form within 30 days. If not considered satisfactory, the travelers can appeal within 15 days after receiving the information.
China National Tourism Administration
Working Hours： 8.30-12.00am 2.30-5.00pm
Telephone Number： (010)65275315
Address： No.9 Jia Jianguomennei Street （北京市建国门内大街甲9号）
Beijing, China
100740
What Else You Should Know
Language: In China, Mandarin is an official language of China. Most Chinese speak Mandarin to outsiders. So, if a foreign tourist wants to visit China but cannot speak Mandarin, they should expect to run into some inconveniences on their trip. Therefore, it is essential and useful for the foreign tourists to learn some simple Mandarin when they decide to visit China.
Guidebooks like Lonely Planet or the Rough Guide have a section in the back covering the most essential tourist Mandarin.
Clothing: casual clothes are acceptable everywhere, but revealing clothes should be avoided.
Banking Hours: Monday to Friday, 9.00am-5.00pm. Although many branches also conduct limited business on weekends.
Tipping: Tipping isn't required or usually expected in China, although it is becoming more frequent within international tourist hotels and restaurants. A decent tip for porters and hotel staff is 5-10 RMB.
Electricity: 220/240 V AC, 50Hz. Either flat or square, two-pin and three pin-plugs are used. You may want to bring a universal adapter with you as they are sometimes difficult to find in China.
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